Ahelp - Revision history

Jonttte: Added Imported Page template

2026-10-31T08:52:37Z

Added Imported Page template

← Older revision		Revision as of 08:52, 31 October 2026
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			{{Imported Page}}
	{{Mbox		{{Mbox
	\| name = Notice		\| name = Notice

imported>Festivite: /* Stay in character */ typo

2026-06-12T22:14:47Z

Stay in character: typo

← Older revision		Revision as of 22:14, 12 June 2026
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	Other than within the ahelp, you should continue in-character before, during, and after the ahelp unless told otherwise by an administrator. Respond to their actions in ways that would be appropriate with the assumption that they are not violating a rule. For example, if you suspect them of self-antagging because they're killing someone, treat them as if they may be an antagonist killing someone.		Other than within the ahelp, you should continue in-character before, during, and after the ahelp unless told otherwise by an administrator. Respond to their actions in ways that would be appropriate with the assumption that they are not violating a rule. For example, if you suspect them of self-antagging because they're killing someone, treat them as if they may be an antagonist killing someone.

	Do not threaten to ahelp someone, or tell them you have during a round, even via LOOC. Doing so can place undue influence on other players if you're mistaken in your understanding of the situation or the rules. Even after a round, telling someone that you ahelped them isn't likely to anything other than inflame the situation.		Do not threaten to ahelp someone, or tell them you have during a round, even via LOOC. Doing so can place undue influence on other players if you're mistaken in your understanding of the situation or the rules. Even after a round, telling someone that you ahelped them isn't likely to do anything other than inflame the situation.

	== Admin response ==		== Admin response ==

imported>UpAndLeaves: Adding a notice

2024-10-29T12:46:59Z

Adding a notice

← Older revision		Revision as of 12:46, 29 October 2024
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			{{Mbox
			\| name = Notice
			\| type = content
			\| image = none
			\| style = border-left: 10px solid #b32424;
			\| textstyle = text-align: left;
			\| text = <div style="text-align: left;">'''Notice'''</div><!--
			-->This page describes the policy on Wizard's Den servers. While other servers may have similar policies, you should always read their rules first.
			}}

	'''Ahelp''', or '''admin help''', is an in-game method of communicating with the administrators. It's main purpose is for notifying them of incidents which require their intervention, such as rule violations. Conversations between a player and administrators using the ahelp system are also often referred to as an ahelp.		'''Ahelp''', or '''admin help''', is an in-game method of communicating with the administrators. It's main purpose is for notifying them of incidents which require their intervention, such as rule violations. Conversations between a player and administrators using the ahelp system are also often referred to as an ahelp.

imported>UpAndLeaves: fixing up a little

2024-10-29T12:36:55Z

fixing up a little

← Older revision		Revision as of 12:36, 29 October 2024
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	'''~~Admin help~~''', or '''~~ahelp~~''', is an in-game method of communicating with the ~~admins~~. It's main purpose is for notifying ~~admins~~ of ~~things~~ which require their intervention, such as rule violations. Conversations between a player and administrators using the ahelp system are also often referred to as an ahelp.		'''Ahelp''', or '''admin help''', is an in-game method of communicating with the administrators. It's main purpose is for notifying them of incidents which require their intervention, such as rule violations. Conversations between a player and administrators using the ahelp system are also often referred to as an ahelp.

	== Starting an ahelp ==		== Starting an ahelp ==

imported>PlushFox328: /* Bugs and feedback */

2024-05-05T20:56:55Z

Bugs and feedback

← Older revision		Revision as of 20:56, 5 May 2024
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	=== Bugs and feedback ===		=== Bugs and feedback ===
	Ahelp should generally not be used for feedback, it should instead be posted to #bugs-feedback in the Discord server. Ahelp can be used to notify admins of bugs currently affecting you as they can sometimes temporarily fix issues or work around them, however bugs should either be reported to #bugs-feedback in the Discord server or on the [https://github.com/space-wizards/space-station-14\|Space Station 14 GitHub].		Ahelp should generally not be used for feedback, it should instead be posted to #bugs-feedback in the Discord server. Ahelp can be used to notify admins of bugs currently affecting you as they can sometimes temporarily fix issues or work around them, however bugs should either be reported to #bugs-feedback in the Discord server or on the [https://github.com/space-wizards/space-station-14/issues\| Space Station 14 GitHub].

	== Ahelp ettiqute ==		== Ahelp ettiqute ==

imported>PlushFox328: /* Mentoring */

2024-05-05T20:54:31Z

Mentoring

← Older revision	Revision as of 20:54, 5 May 2024
(No difference)

imported>PlushFox328: /* Mentoring */

2024-05-05T20:54:31Z

Mentoring

← Older revision		Revision as of 20:54, 5 May 2024
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	=== Mentoring ===		=== Mentoring ===
	Players can use ahelp to ask mechanics questions related to the game that are relevant to the player during the current round. Players can also use the #help channel in the [~~[Discord\|~~Space Station 14 Discord server]] for mechanics questions as long as they don't include information about the current round, and are encouraged to do so for anything not immediately relevant.		Players can use ahelp to ask mechanics questions related to the game that are relevant to the player during the current round. Players can also use the #help channel in the [https://discord.com/invite/rGvu9hKffJ Space Station 14 Discord server] for mechanics questions as long as they don't include information about the current round, and are encouraged to do so for anything not immediately relevant.

	=== Bugs and feedback ===		=== Bugs and feedback ===

imported>Mzajc: Fix grammar (2)

2023-03-08T21:10:00Z

Fix grammar (2)

← Older revision		Revision as of 21:10, 8 March 2023
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	=== Message fragmentation ===		=== Message fragmentation ===
	Avoid breaking up messages that you send in ahelp unnecessarily. If something can be sent as one message, don't do send it as 5 short fragments of a message.		Avoid breaking up messages that you send in ahelp unnecessarily. If something can be sent as one message, don't send it as 5 short fragments of a message.

	=== Starting an help ===		=== Starting an help ===

imported>Mzajc: Fix grammar

2023-03-08T21:08:40Z

Fix grammar

← Older revision		Revision as of 21:08, 8 March 2023
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	=== Message fragmentation ===		=== Message fragmentation ===
	Avoid breaking up messages that you send in ahelp unnecessarily. If something can be sent as one message, don't do ~~something like sent~~ it as 5 short fragments of a message.		Avoid breaking up messages that you send in ahelp unnecessarily. If something can be sent as one message, don't do send it as 5 short fragments of a message.

	=== Starting an help ===		=== Starting an help ===

imported>Chief Engineer: publish from Special:Permalink/3385

2023-02-13T18:48:43Z

publish from Special:Permalink/3385

← Older revision		Revision as of 18:48, 13 February 2023
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	#~~REDIRECT~~ [[~~Administrators~~#~~How_Do_I_Contact_an_Admin?~~]]		'''Admin help''', or '''ahelp''', is an in-game method of communicating with the admins. It's main purpose is for notifying admins of things which require their intervention, such as rule violations. Conversations between a player and administrators using the ahelp system are also often referred to as an ahelp.

			== Starting an ahelp ==
			An ahelp can be started by either an administrator or a player. Whenever a player receives a message from an administrator through ahelp, they will hear a [[Slang#Bwoink\|bwoink]] and the message window will open if it is not already open. When players send a message, all active administrators will be able to see it, the message will also be logged to allow offline administrators to see it.

			Players can start an ahelp by opening the window and sending a message. The window can be opened with the hotkey (F1 by default), the "AHelp" button, or the <code>openahelp</code> command.

			== When to ahelp ==
			Ahelps should generally not be used for anything that does not require attention from administrators.

			=== Possible rule violations ===
			Players are encouraged to ahelp even if they're unsure if administrator attention is actually needed since they generally do not know all the information about a specific situation, like the [[Slang#Antag\|antag]] status of another player. However, players are expected to have reasonably come to the conclusion that administrator attention may be needed. If you're complaining in deadchat that someone is, or is probably breaking a rule, then you should have ahelped already.

			=== Admin checking ===
			Using ahelp to say "Hi" or tell an administrator about how a round is going when no intervention is required are some examples of inappropriate uses of ahelp. Using the ahelp system to attempt to determine if an administrator is currently online is considered admin checking, a violation of [[Server Rules\|the rules]].

			=== Mentoring ===
			Players can use ahelp to ask mechanics questions related to the game that are relevant to the player during the current round. Players can also use the #help channel in the [[Discord\|Space Station 14 Discord server]] for mechanics questions as long as they don't include information about the current round, and are encouraged to do so for anything not immediately relevant.

			=== Bugs and feedback ===
			Ahelp should generally not be used for feedback, it should instead be posted to #bugs-feedback in the Discord server. Ahelp can be used to notify admins of bugs currently affecting you as they can sometimes temporarily fix issues or work around them, however bugs should either be reported to #bugs-feedback in the Discord server or on the [https://github.com/space-wizards/space-station-14\|Space Station 14 GitHub].

			== Ahelp ettiqute ==
			=== Lying in ahelps ===
			Always be honest in ahelps. Lying, withholding information, and misrepresenting situations are all likely to turn the situation around onto you.

			=== Message fragmentation ===
			Avoid breaking up messages that you send in ahelp unnecessarily. If something can be sent as one message, don't do something like sent it as 5 short fragments of a message.

			=== Starting an help ===
			When starting an ahelp, your first message should include all the information an administrator needs to begin looking into an issue. For example, when reporting a possible rule violation, try to include the following:
			* A way to identify the person or people causing the issue. Ideally this is their username, or character's name, but if that's not possible then knowing what actions they took can be a good substitute.
			* What the actual issue is. For example, if you believe someone is [[Slang#Self-Antag\|self-antagging]], include what they've done to make you believe that. When reporting possible self-antagging, it isn't necessary to include why you believe someone is not an antagonist.

			=== Stay in character ===
			Other than within the ahelp, you should continue in-character before, during, and after the ahelp unless told otherwise by an administrator. Respond to their actions in ways that would be appropriate with the assumption that they are not violating a rule. For example, if you suspect them of self-antagging because they're killing someone, treat them as if they may be an antagonist killing someone.

			Do not threaten to ahelp someone, or tell them you have during a round, even via LOOC. Doing so can place undue influence on other players if you're mistaken in your understanding of the situation or the rules. Even after a round, telling someone that you ahelped them isn't likely to anything other than inflame the situation.

			== Admin response ==
			Keep in mind that administrators are unlikely to share certain information about your ahelp with you. It is very unlikely that you will be told if someone is an antagonist or not, or that they will confirm whether or not a specific person took a specific action in a round.

			Often, ahelps reporting issues will receive a response indicating that they've been handled, or receive no response at all. While neither of these always mean that an administrator took an action against a player, in these cases you should assume that the ahelp was a good ahelp.

			The frequency of ahelps can fluctuate dramatically, and the time it takes to respond to one depends on a variety of factors. In cases where there are too many ahelps to be handled in real time, administrators will prioritize ahelps, leaving others to be handled later. For this reason, you may not receive a response to an ahelp even if you are expecting one.

			== Example ahelps ==
			=== Good ahelps ===
			<code>Player: Bob Smith randomly killed me with a crowbar</code>

			Assuming this isn't excluding information like the fact that "randomly" means after this player tried to kill Bob Smith with a welderbomb earlier, this is a good ahelp. It communicates the involved individuals, and what happened to them. It is clear enough that an administrator will assume the issue is potential self antagging by Bob Smith.


			<code>Player: I sat in a chair and it teleported me into a wall in the middle of the station</code>

			While an administrator likely won't be able to do anything to fix the issue that caused this and it should still be reported to the developers as a bug, an admin will likely be able to mitigate the impact during the round by rescuing you and/or destroying all chairs as revenge.

			=== Bad ahelps ===
			<code>Player: help maint</code>

			While an admin with nothing else to do may teleport to you to see what's going on or help get you out of maint by putting you in space, they're unlikely to do anything if they have literally anything else to do. This ahelp doesn't include any information about what the issue is or who is involved.


			<code>Player: why can't I see</code>

			This ahelp doesn't include important information needed to identify the issue. A better version of the question would be something like "my screen randomly went black and I don't know why" or "I turned on my internals and all of a sudden my screen got very distorted, is this a bug?"